Employee satisfaction score, based on Net Promoter Score
Definition:
It could be reported at vehicle or manager level, depending on which one is more appropriate. Please specify in the comment box. The Net Promoter Score ® (NPS) is a customer loyalty metric developed by Bain & Company, Fred Reichheld, and Satmetrix. It divides customers, tenants or employees into three segments: passives, detractors and promoters, using the following question “On a scale of 0 to 10, how likely would you be to recommend this company (or this product) to friends and colleagues?”.
Additional Guidance:
Scope: This indicator applies at the corporate level. Data should be reported at the entity or management company boundary, using a methodology consistent with related indicators.
| Data Type | Double |
|---|---|
| Values | ≥ 0 |
| Example | 8.00 |
| Reference Field | - |
| INREV Guideline ID | SOC22 |
| INREV Index reference | - |
| External reference | - |
| GDD reference | - |