Tenant / Occupier satisfaction score, based on Overall Satisfaction Score
Definition:
Overall tenant satisfaction score: An overarching metric in a satisfaction survey, with no prescribed scale, that measures how happy a tenant is with the entity, lease, and/or services provided. The industry best practice is a 1-5 scale - very poor, poor, average, good, and excellent, respectively (ref: GRESB).
Additional Guidance:
Scope: This indicator applies at the asset level. Data should be reported for the relevant asset or portfolio boundary, using a methodology consistent with related indicators in this category.
| Data Type | String |
|---|---|
| Values | Free Text |
| Example | very poor |
| Reference Field | - |
| INREV Guideline ID | SOC19 |
| INREV Index reference | - |
| External reference | - |
| GDD reference | - |