Number of grievances / complaints recorded during the reporting period
Definition:
Applicable for portfolio of assets. Total number of complaints (eg repair service, maintenance, etc.) recorded during reported period.
Additional Guidance:
This indicator captures the number of formal grievances or complaints received across the vehicle’s portfolio during the reporting year.
Sources may include property management systems, helpdesk logs, customer service records, or grievance mechanisms aligned with human rights due diligence.
Only include complaints formally logged and tracked through an established process.
Note 1: Where possible, categorise complaints by type (e.g. operational, environmental, social, human rights) and resolution status to support trend analysis and management responses.
Note 2: If no complaints were recorded, state this explicitly to demonstrate that monitoring processes are in place.
| Data Type | Integer |
|---|---|
| Values | ≥ 0 |
| Example | 8 |
| Reference Field | - |
| INREV Guideline ID | SOC17 |
| INREV Index reference | - |
| External reference | - |
| GDD reference | - |